Holiday Inn Express & Suites Abilene Mall South, an IHG Hotel

Pretty sure I cuddled bed bugs last night. I'm not great at identifying bugs, but I'll attach photos for y'all just in case. Awesome that they have big dove bottles in the bathroom and grab-bags at the complementary breakfast though. Edit in response to hotel comment: My account is not in the system because my father booked the room. He was taking me back to college and we thought your hotel would be clean enough to stay the night in. Check under the name Frank. We (three people) were in room 215. I didn't report it to the front desk because I saw the bug when I woke up and thought it was a baby roach, but I looked it up after check out and discovered it was identical to a bed bug (try it on google lens I. D.). At that point— we were already an hour away and figured you'd read the review. I took the photos of the bed bug(s), so I wrote the review instead of my father who is in your PMS system. And if you do a "comprehensive review" of the other photos by guest, I think you'll find that your bedding is, in fact, white. My family was not requesting a refund. We thought you should know so that you could hire a bug exterminator before exposing anyone else to bed bugs. Thank you.

This is an aging hotel, and it shows in both the rooms and the public areas. Our room was very much HIE standard in terms of its layout and furnishings, but the alarm clock was broken, and likewise the desk chair. There was no freezer element in the mini-frig, and an outdoor pool and hot tub full of leaf matter, with the hot tub so shallow that several of the jets were exposed to the air. On the plus side, the room was quiet, and the breakfast fare in keeping with what we find at mid-range hotels nationwide. The hotel is not convenient from the interstate, but if you are coming up from the south, access is easy.